The words a transport business runs on.

A business that runs warehousing, transport or both on behalf of other companies. A 3PL serves many clients from one operation, each with its own rates, references and reporting.

In Transynq: Customer accounts with their own logins and rate cards, storage days, pallet control and statements per client. Read more

A charge added to the freight rate for extra work or time: waiting, a futile delivery, a tailgate, a redelivery or handling dangerous goods. Accessorials are the revenue most often left off the invoice.

In Transynq: Surcharges on the customer's price schedule, with waiting time and futile deliveries recorded on the job by the driver. Read more

A report that lists what each customer owes, grouped by how long the invoices have been outstanding, usually in 30-day bands.

In Transynq: Aged debtor reporting with export, customer statements and each customer's amount due. Read more

The date and time from which an import container can be collected from the wharf. Storage charges start once the free period after availability ends.

In Transynq: Availability, timeslots, cut-offs and dehire dates are carried on the container with warnings as each approaches. Read more

One shipment of goods from one sender to one receiver, moving under a single consignment note. A consignment can travel on several vehicles and still be one consignment.

In Transynq: Consignments are grouped onto manifests and listed for the driver, with those for one address grouped together. Read more

A charging weight calculated from a consignment's volume, so bulky light freight pays for the space it takes. Carriers charge on the greater of dead weight and cubic weight, using their own conversion factor.

In Transynq: Charge on dead weight or cubic with your own conversion rate, through charge units on the rate card. Read more

The deadline by which an export container must be delivered to the wharf to make its vessel. Reefer containers often have an earlier, separate cut-off.

In Transynq: Export cut-offs and reefer cut-offs are held on the container against its vessel and voyage. Read more

Freight classified as hazardous, which needs declared paperwork, compatible loading and often a surcharge.

In Transynq: Flagged on the job so handling and surcharges follow it. Read more

Returning an empty import container to the shipping line's nominated empty park. Each container has a number of free days before late-return charges, called detention, apply.

In Transynq: Dehire dates are calculated from your free days and confirmed when the empty is returned. Read more

Charges from a shipping line or terminal when a container is held too long: demurrage while it sits at the wharf past the free period, detention while the carrier or customer keeps it past the free days before dehire.

In Transynq: Availability and dehire dates are shown on the container board so the planner works the urgent ones first. Read more

Sending planned work to a driver: the manifest or run is released from the planning board to the driver's phone, and the driver acknowledges it.

In Transynq: Build, dispatch, finish and revoke manifests from the operations screen, with driver acknowledgements shown. Read more

The predicted time a vehicle will reach a stop, worked out from its live position. Receivers use the ETA to prepare a dock or a site.

In Transynq: An estimated arrival shown with the tracking information on the public tracking page. Read more

Full truckload: one customer's freight fills the vehicle. Less than truckload: several customers' consignments share the vehicle and are consolidated through a depot.

In Transynq: Both run on the same jobs and manifests, with depot scanning for consolidated freight. Read more

A percentage added to freight charges to pass on the changing cost of fuel, published by the carrier and reviewed as fuel prices move.

In Transynq: Calculated as part of the job price from the customer's pricing, so it is never forgotten at invoice time. Read more

A delivery attempt that fails through no fault of the carrier: the receiver is closed, refuses the freight or is not ready. A futile fee covers the wasted trip, and the redelivery is charged again.

In Transynq: Flagged on the leg with a reason and a photo, so the futile fee and the redelivery leg reach the invoice. Read more

One movement within a job: the pickup run, the linehaul between depots, or the final delivery. A job with three legs can use three vehicles and still be invoiced as one job.

In Transynq: Multi-leg jobs with leg templates, a driver workflow per leg type and costing per leg. Read more

The long-distance movement of consolidated freight between depots or cities, as opposed to local pickup and delivery runs.

In Transynq: Linehaul manifests from depot to depot, on your own trailer or a subcontractor's. Read more

The list of consignments or legs loaded on one vehicle for one run, in delivery order. The driver works from the manifest; the office uses it to see what is on each truck.

In Transynq: Manifests are built on the operations screen, sequenced as a runsheet and dispatched to the driver. Read more

Evidence that freight was delivered: who signed, when, where and in what condition. Electronic POD captures a signature on glass, photos, time and GPS position on the driver's phone.

In Transynq: Sign-on-glass, photos, notes and waiting time captured in the driver app or over WhatsApp, attached to the job the moment it is delivered. Read more

Questions a driver answers before a run about the vehicle and themselves: lights, brakes, load restraint, fatigue. The answers are kept as a compliance record.

In Transynq: Your own checklist questions, completed in the app before a manifest or as a truck check in WhatsApp. Read more

A customer's agreed prices: by lane, zone, product or unit, with its surcharges, minimums and fuel levy. Each customer usually has its own.

In Transynq: Price schedules with lanes, job rates and product rate cards per customer, plus zones, charge units and public-holiday pricing. Read more

A refrigerated trailer or container that holds chilled or frozen freight at a set temperature. A reefer container on a truck may need a genset (generator) to keep running.

In Transynq: A required temperature on the job, pre-load checklists, and reefer cut-offs and genset requirements on containers. Read more

A driver's list of stops for the day in the order they should be made. A sequenced runsheet reduces back-tracking and makes ETAs believable.

In Transynq: Runsheet sequencing puts the stops on a manifest into delivery order. Read more

A periodic summary sent to a customer listing invoices, credits, payments and the balance owing.

In Transynq: Customer statements, with the account position visible to customers who have a login. Read more

An outside carrier or owner-driver engaged to move freight on the carrier's behalf. The carrier invoices the customer and pays the subcontractor, and the gap is its margin.

In Transynq: Subcontractor records, cost schedules, leg and manifest costing, payment advices and profitability per job. Read more

A delivery to an address with no dock or forklift, where the vehicle's tailgate lift brings the freight to the ground. Usually priced as a surcharge.

In Transynq: Marked on the consignment at booking or delivery so the surcharge is applied. Read more

A booked window in which a truck may enter a container terminal or a distribution centre. Missing it means queuing for another or losing the day.

In Transynq: Timeslot windows on the container, and receival windows on jobs with waiting time recorded if the truck is held. Read more

Software that runs freight from booking to invoice: jobs, planning and dispatch, driver communication, tracking, proof of delivery, pricing, invoicing and reporting, on one record per job.

In Transynq: Transynq is a TMS for carriers, fleet operators, 3PLs, brokers and shippers, priced per active driver. Read more

A public web page where a receiver follows a consignment's status, position and ETA without signing in, usually reached from a link in an email or SMS.

In Transynq: A public tracking page and a shareable POD photo gallery, neither needing a sign-in. Read more

The 17-character number that identifies one vehicle. Car carriers book, load and sign for each vehicle by its VIN.

In Transynq: A VIN on every unit, confirmed by a camera scan in the driver app. Read more

Time a vehicle is held at a pickup or delivery beyond the free allowance, usually charged per 15 or 30 minutes. It is only billable if it was recorded when it happened.

In Transynq: Arrival, departure and waiting time recorded at the stop by the driver and shown in trip enquiry. Read more

A carrier's own ground where containers are staged between the wharf and the customer, organised in blocks and positions.

In Transynq: A yard map with blocks and positions, and a record of each movement in and out, including drop to stack. Read more

Charging by delivery area rather than exact distance: suburbs and postcodes are grouped into zones, each with a rate on the customer's rate card.

In Transynq: Zone and suburb tables with suburb-to-suburb distances looked up for you. Read more